What Data We Keep

What data does MCW collect?

At sign-up, MCW asks for four account fields and an SMS code to verify the mobile number. The form requests a username, password, email address and mobile number, with an optional referral or promo code. Players also tick the age and terms box before submitting the form. The registration and verification steps describe these requirements, but they do not list every detail the operator may receive during later account use.

For KYC, the listed review takes 24 to 72 hours and requests three core items. These are a government photo ID, a selfie holding that ID and proof of the payment method. The operator may also request proof of address for large transactions. That list describes verification requests, not a complete inventory of information held by the casino.

The support instructions ask players to prepare a username, transaction time and amount, reference number, and error screenshot. Those details help support review an enquiry; the instructions do not say that every player must submit them during registration.

How does verification relate to account and payment checks?

For identity review, MCW lists the documents above and a 24 to 72 hour review period. Phone verification is completed through My Account, Personal Info, then Not Verified and Verify; the SMS code remains valid for 5 minutes. Email verification follows the same process, and the help material does not state how long either verification record is kept.

Withdrawal rules require the name on the bank or e-wallet account to match the name on the MCW account. A withdrawal can be declined when phone or email verification is incomplete, wagering is unfinished, activity is suspicious, or account names do not match. These are stated payment checks, not an explanation of how long payment records or identity documents remain stored. The withdrawal name checks outline those conditions.

What does MCW say about cookies, logs and partner link clicks?

For the Log On to Other Location error, the help center says to clear browser cache and cookies. It also advises switching to another official link and restarting the device. This is a login troubleshooting instruction; it does not explain cookie categories, purposes, expiry periods or controls for accepting or refusing cookies.

The available help material does not describe server logs, including which connection or device details they may contain, who can access them, or how long they are retained. MCW’s referral programme lets players copy an invitation code or link and earn daily rewards from friends’ valid turnover across three tiers. The invitation code rules explain the programme mechanics, but do not establish whether partner link clicks are recorded or connected to an account.

Where can players ask privacy questions?

For account questions, use Contact Us or the chat button after login; no privacy contact is named. The published help information also does not set out a process for requesting access, correction or deletion, so players should ask the operator directly rather than assume those procedures exist.

1. Compare any request for an ID or payment proof with the listed KYC items and the condition for proof of address.
2. Ask what a requested detail is for, how it will be handled, who can access it and when it will be deleted.
3. For a payment enquiry, prepare the username, transaction time and amount, reference number, and relevant error screenshot.
4. Use the logged-in support route for account matters. The editorial contact page reaches this guide’s editors, not MCW support.

The help materials identify some account and verification details, but leave retention periods, server logs, cookie settings and partner click tracking unspecified. Treat those as open questions when deciding what to share.