Write to Our Editors
Written by Carmela Dizon · Updated
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Contact the editors through the message option on this page, if it is displayed, for guide corrections and editorial questions. This guide uses published reference material, not personal real-money testing; account access, deposits, withdrawals and bonus claims should go to MCW customer service.
How to contact the editors
If this page shows a message form, use it to contact the editors about the guide rather than an account or payment issue. We do not publish an editorial email address here, and this page does not promise a reply time. Keep your message focused on a specific article, factual point or editorial question.
For a useful message, include these details:
- Name the page or section you are writing about.
- For a correction, quote the exact sentence or describe where it appears.
- Explain what should change and provide the source title, date or relevant passage.
- Leave out private account and payment information, which editors do not need to assess a guide claim.
Questions about the author’s approach can be matched with the editorial method and author details. A message about the guide is separate from a request to change an MCW account or transaction.
What to include in a correction request
When you request a correction, name the page and the exact statement that needs checking. A precise reference helps an editor locate the claim and compare it with its source, rather than guess which detail you mean.
| Message topic | What to identify | Useful supporting detail |
|---|---|---|
| Factual correction | Page, section and exact claim | Source title, publication date or relevant passage |
| Outdated instruction | Button name or menu path | The step that no longer matches the stated instructions |
| Missing context | Claim and the context you think is needed | A short explanation of how the added detail affects meaning |
| Editorial question | Article and subject | The specific point you want clarified |
| Account or payment issue | The issue type, not a guide correction | Contact the casino’s support team instead of sending account records to editors |
A correction request does not need a password, verification code or payment receipt. If a claim concerns how an MCW feature works, identify the feature and the wording in the guide; do not send personal account records to prove the point. You can also find the scope of the guide in its editorial policy and coverage.
What not to send to the editors
Even when describing an account problem, do not include passwords, SMS codes or complete payment credentials in an editorial message. Editors review guide content; they cannot verify an account, trace a deposit or process a withdrawal.
For an account, deposit, withdrawal or bonus problem, use the Help Center and the Contact Us or chat button on the MCW site after login. For a payment enquiry, support asks players to prepare a username, transaction time and amount, reference number, and screenshot of the error. Send those details only through the casino’s support route, not to the guide editors. The casino customer service route covers account and transaction queries, while deposit and withdrawal instructions explain the listed payment steps.
Do not send identity documents, selfies or unedited screenshots to the editors. KYC documents belong to the casino’s verification process, and an editorial message should contain only the detail needed to locate and check a published statement. If you have a concern about private information, describe the issue without including the sensitive material itself.
How we check editorial corrections
When a claim concerns MCW rules, we compare it with the relevant Help Center article or promotion terms. Our guide also draws on game developers’ pages and comparisons with third-party reviews; it does not claim personal real-money testing.
If a point comes only from a third-party review, the guide identifies it as an editors’ finding rather than presenting it as an operator rule. We may revise wording when a source supports a clearer or more accurate explanation. The available information may not settle every question, so we state plainly when a detail could not be established.
A correction message is most useful when it separates a verifiable fact from a preference about wording. Please point to the sentence, explain the proposed factual change and identify the material that supports it. Editors can then assess the specific claim without requesting private account details.